Privacy Notice
Effective Date: 13th July 2023
At Maxi Fire & Security, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy notice outlines how we collect, use, store, and protect your personal information. We comply with the guidance published on the ICO website's SME Web Hub regarding privacy notices. By accessing our website and using our services, you agree to the terms and practices described in this privacy notice.
1. About Us
Maxi Fire & Security specialises in providing cutting-edge security solutions to our customers and the information in our website is aimed at commercial customers and householders over the age of 18.
2. Data Controller
Maxi Fire & Security acts as the data controller for the personal data collected and processed through our website. If you have any questions or concerns regarding your personal data, please contact us using the details provided at the end of this privacy notice.
3. Personal Data We Collect
We may collect the following categories of personal data:
3.1. Information you provide
When you visit our website, contact us, or use our services, we may collect personal data such as your name, email address, phone number, and any other information you choose to provide.
3.2. Device and usage information
We may collect information about the device you use to access our website, including your IP address, browser type, operating system, and browsing behavior.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
4.1. Communication
We may use your contact information to respond to your inquiries, provide requested information, and communicate with you about our products, services, and promotions.
4.2. Service improvement
We may analyze usage patterns and preferences to enhance our website's functionality, improve our services, and tailor our offerings to better suit your needs.
4.3. Marketing
With your consent, we may send you promotional communications regarding our products, services, and events. You can opt-out of receiving these communications at any time by following the instructions provided in the communication.
4.4. Legal compliance
We may process your personal data to comply with applicable laws, regulations, or legal obligations.
5. Cookies and Similar Technologies
We use cookies and similar technologies to collect and store information when you interact with our website. For detailed information about the types of cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
6. Data Sharing and Transfers
We may share your personal data with third-party service providers who assist us in operating our website, managing our business, or providing services on our behalf. These service providers are contractually obligated to handle your personal data securely and only for the purposes specified by us.
We may also disclose your personal data if required to do so by law, or if we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.
7. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or alteration. However, please note that no data transmission over the internet or storage system can guarantee 100% security. Therefore, we cannot warrant the absolute security of your personal data.
8. Live Chat powered by Jivochat
We offer a live chat service on our website powered by Jivochat. When you engage in a live chat conversation, Jivochat collects and processes personal data in accordance with their own privacy policy. Please review Jivochat's privacy policy to understand how they handle your personal data.
The personal data you submit during a live chat session may be used to assist you with inquiries, provide customer support, and improve our services. We may also retain chat transcripts for quality assurance and training purposes.
9. Your Rights
You have certain rights regarding your personal data, including the right to access, rectify, delete, restrict processing, and the right to data portability. If you wish to exercise any of these rights or have any other questions or concerns about our use of your personal data, please contact us using the details provided below.
10. Changes to this Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised privacy notice will indicate the effective date of the changes.
11. Contact Us
If you have any questions, comments, or concerns regarding this privacy notice or our privacy practices, please contact us at:
Maxi Fire & Security
Address: Unit 29, Strawberry Meadows Business Park, PR7 6FL, Chorley
Email: Info@maxifireandsecurity.co.uk
Phone: 0333 335 5275
We will endeavor to respond to your inquiries and resolve any concerns in a timely manner.